The start of the program of direct flights to Tunisia (Moscow – Monastir) has been postponed again. The launch, scheduled by the aviation company Nouvelair Tunisie for the end of April, was postponed to June 1. Now the charter customer, represented by the travel company «Grand Express», is calling a new date – June 17. Flights will depart every 10 days.
For people who have already paid for tours from Moscow, the operator recommends acceptable solutions to the current situation. Option one – rescheduling a flight or departure from St. Petersburg. Option two – flight from Moscow with a transfer in one of the countries. «Grand Express» I agree to rebook all tickets, but at the current price. If the replacement costs more, you will have to pay extra. In case of cheaper flights, the company will refund the difference. The tour operator is also not against a full refund without taking into account his own, actually incurred losses.
The delay in the start of scheduled flights from Moscow to Tunisia received wide resonance among users of travel agency chats. Tour retailers note that «Grand Express» does not shy away from returning money spent by clients. However, this was not without problems. Thus, one of the companies purchased a tour for a planned corporate event in Tunisia for a group of entrepreneurs. The deadlines were strictly specified. Their forced shift was fraught with trouble for everyone. It took a lot of nerve to settle the situation.
Before the high season, in the spring months, tour operators pre-plan flights. As summer approaches, final adjustments are made. Advance booking is beneficial due to the wide choice of hotels and low prices. But sudden changes in charter schedules introduce an element of risk into the process. Representatives of travel agencies need to take this into account and notify clients in a timely manner.
